Q&A (English)

Here are some of the frequently asked questions.

There is something wrong with the shopping cart

Some versions of Internet Explorer do not seem to work with the shopping cart system. Please try with either Firefox, Google Chrome browsers, or on smart phones.

We cannot take orders by email nor by phone.

Can we pay by bank transfer?

The payment method for international orders is PayPal only.

Can you combine my orders to save shipping cost?

We are afraid that we cannot do so.  It is possible to combine multiple orders in one shipment, but the shipping cost will not be refunded.

Will you wind my yarn?

Ball winding is the service we only provide face to face. We cannot wind yarn for online orders.

Will you let me know when xxx is back in stock?  Can I pre-order a certain product?

 

We cannot contact individual customers regarding shop updates.  Please check back our website frequently.